We will be transitioning to UPS shipping from FedEx on January 20th, 2016. This change does not affect our commitment to free overnight shipping or our unrivaled turnaround times – orders will still ship UPS overnight for free. As you may recall from our Print pricing change last summer, our shipping costs have tripled in the last 15 years and we’ve spent many hours researching possible solutions to this challenge. This transistion allows us to continue providing free overnight shipping without raising prices in other areas of our service. One primary goal with this change is to offer you the ability to personalize your account preferences and provide more frequent shipping updates than we have ever offered before. With UPS My Choice, you can setup email/ text delivery alerts, tracking, rerouting and more.
As your business partner, it is essential that we openly address this change with you before it goes into effect. We are continuously exploring different avenues to improve our service to you and this change is the result of months of research and analysis. Miller’s is committed to helping your photography business flourish and we are confident that this change will make your life easier. If you have any questions regarding this matter, please contact customer service by phone at 1-800-835-0603 or by email at firstname.lastname@example.org.