Introducing Web Ordering

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We have some very exciting news to share with you. Over the past several years we have heard your requests for a user-friendly online ordering solution. Today, we are proud to announce that online ordering through our website is officially here.

What this means for you:

  • No more tedious desktop software updates that take hours.
  • Quicker access and capability to order from multiple devices.

This was a large project and we are thrilled to take a major step in making your life easier. We will continue to maintain the desktop versions of all of our software options, but we hope you take an opportunity to explore our newest feature. To get started, visit your desired product and click the blue ‘Order Now’ button.

Please feel to reach out to our team with any questions or feedback that you may have. We sincerely look forward to seeing your orders come through the lab.

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30 thoughts on “Introducing Web Ordering

Johanna says:

Wonderful! Congrats on the new feature!

Rich says:

This is great news! So excited to us the online system instead of Roes!

I COULD NOT BE HAPPIER ABOUT THIS! You guys are awesome!

Isnt working on safari. SUPER excited for this.Got to the cart part but wont proceed aprt that and there is no button. Trying on Google Chrome now

Monica Royal says:

This is SO exciting! I knew that Millers would come through on this update! Thank you!

Lynn says:

So can I delete the Roes and Designer Plus software now?

johanna says:

ITs not working. I want to order 5×7 prints and I added prints to the folder and nothing happens. Can click add to cart. There is a red diagonal cross.

Miller's Support says:

Sorry for the difficulties you’ve run into, Michelle. Please let us know if the problems persist.

johanna says:

It worked on Chrome. I was using IE

Miller's Support says:

Hi Lynn. Yes, you can delete the ROES and D+ software from your desktop now and place orders directly through the site. If you find web ordering doesn’t offer everything you are used to seeing in the desktop ordering solutions, please let us know so we can improve the experience.

Miller's Support says:

Thanks for letting us know, Johanna. Keep us posted if you run into any more issues.

I’m so excited about this! I’m trying to order some photo ornaments for clients, and ROES keeps freezing. Will I be able to order these via the web? Currently, I don’t see a blue “order now” button. Thanks for all your work on this!

Miller's Support says:

Hi Tracey. We don’t have web ordering for Sports & Events and Schools products at this time, but we do for nearly all other product categories.

I see new and improved features on your web ordering software, but there also seem to be some things missing. Like many of the backgrounds and scrapbook stickers. Do I have the ability to add my own backgrounds? Can I make my own page templates to save and use for future albums? I also don’t see a way to change the opacity of an image or background.

I love that the background can be added to one or all of the pages at the same time. The borders are easier to use. Can I choose to add the borders to all the images at the same time so they will all be the same? I don’t see the measure tool. Is there a way to make sure the boxes are all the same size?

Miller's Support says:

Hi Barbara. Thank you for letting us know about the additional backgrounds and scrapbook items. They are now enabled, so you should see them now. For the more robust design features, such as adding backgrounds, templates, alignment tools, etc, the Designer Plus desktop application is still more suitable. There is an โ€˜Opacityโ€™ button visible when a background or an image is selected, but adding borders to all images simultaneously is not an option in either application.

Donna Casey says:

This is such a great feature, thank you all! Much easier to place orders now wherever I am by grabbing my files off dropbox and just ordering on your website. The images do look a little blurry on the ordering page, even though they’re sized properly for a 5×7 card (5.25 x 7.25). I assumed it’s just the interface since I know the files are right, so went ahead with my first order just now. Would love to see the new A7 printed envelopes available for online ordering soon too. Thanks for the great work! ๐Ÿ™‚

Kat says:

In ROES I can order multiple sizes of one type of item. Can I do that in web ordering? For example can I order 5×7 and 4×6 cards in one order?

Just placed my first web order and it was super easy and fast.
Fabulous addition Miller’s!
Thank you,
Suzanne Nolan

Vicky Flores says:

Aww I wish I had known this before ordering. Took me a minute to get my order together through ROES. Looks like great new feature though. Will be using it soon!

Shana Rae May says:

How did you guys even find the web ordering? I’m not seeing it.

lynette Weber says:

This is great news but you can only order one item at a time even of the same product only one item can be ordered. Is there a way to allow multiple items? It would be so much faster. In addition, you have to login each time even if clicking remember me and there is no way to go back to the online order portal from the shopping cart. Maybe add a button place another order or something.

Hopefully these suggestions will be updated. I’m really excited about the changes though!

Miller's Support says:

Hi Shana, if you go to any of our product pages there is a blue “Order Now” button!

Michael says:

Just a follow up since my comment is not showing up. On Wednesday Feb 14, I placed an order for some prints via the web ordering system. It was after hours, so I figure it will be printed and shipped out Thursday, delivered Friday. No issues with ordering – went through all steps, address, payment, etc. Next I placed an order for custom wallet box via web ordering. For this order I received an email confirmation right away. This had me concerned about my previous order. I call Millers Thursday morning and they tell me the print order is not showing in their system. They recommend I place order again with ROES. I was away from office but figured I would do it when I returned. At 3 pm I got an email stating the order is in system (the original web order, as I hadn’t placed order again). So I hope it will be shipped Thursday. Nope. Then I hope for a Friday shipment. Check my email for notification – nada. Go to my account and it shows to be in production still. So an order placed Wednesday night via web is still in production as of Saturday morning. Now I can only hope it os shipped Monday so I can have Tuesday. So be forewarned that you probably will not receive the usual turnaround times if you use web ordering. I hope this comment stays so that others can be aware

Roxanne says:

Will I be able to see my order history on the new website feature if I ordered in the past through the old systems?

Miller's Support says:

Hi Roxanne. Regardless of if you order through our website or through our desktop software, your orders will show in your order history on the website.

Miller's Support says:

Thanks for the suggestions, Lynette. We’ll pass these along to our development team.

Miller's Support says:

Hi Michael. We sincerely apologize about this. We have passed your comment along to our development team to look into.

Miller's Support says:

Hi Kat. It depends on the product. For Prints, Dream Prints, Proofing, Wall Art, and Banners/Signage, you can order multiple sizes of one product type in the same order through web ordering. Unfortunately for other products like Cards, you are not able to order multiple sizes of one product in the same order through web ordering.

Miller's Support says:

Thanks so much for the feedback, Donna.

Donna says:

Just a follow-up to my first web order…everything came out PERFECTLY, as always. I’m sold on this new way to order. Thanks so much, Miller’s Lab! ๐Ÿ™‚


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