Beginning April 15th, we will transition to FedEx as our shipping service provider. This change does not impact our commitment to free overnight shipping or our unrivaled turnaround times.
We will continue to print and ship your products in as little as 1-2 days.
As your printing partner, it is imperative that we explore all avenues to keep costs low without compromising our service or quality. This decision was made with your best interests in mind and we are confident this will be a seamless change.
If you have any questions regarding this matter, please contact customer service by phone at 1-800-835-0603 or by email at info@millerslab.com.
Although – surprisingly – I’ve had few problems with your deliveries from UPS, I’m glad that you’re switching back to FedEx. I serve as a volunteer small business adviser to FedEx, and I know that they are constantly striving to improve services and benefits to their clients. I’m sure that UPS does the same, but I’ve always found FedEx to be more reliable and in general, their drivers to be more thoughtful and considerate. Thanks for the change!
We trust you
I’m very unhappy to hear this.
I get my photo orders from another company through fedex, they have misdelivered my orders (and had no intention of delivering to the right house until my husband yelled at them repeatedly on the phone until the driver came out), left them in the rain, blocked my door so I can’t open it to get my packages, and marked our house as being closed to not have to deliver (then made us drive half an hour to pick it up because it was a Friday and weren’t going to attempt the delivery until Monday), and show up whenever they feel like it. It’s so bad I’m about to contact the other company to request them sending my packages with ups, I would even be willing to pay a few bucks more for the peace of mind.