UPDATE 12/15/2021: Due to high volume, products ordered with Framing options are experiencing delays.

The holiday season is officially here which means the lab is busier than ever. We’re here to pass along a few helpful tips and insights for stress-free ordering.

1. Order Early
Like the rest of the world, we’re anticipating possible delays from our friends at FedEx. If possible, place your orders early this season to make sure they arrive on time.

2. No Shipping Deadlines
We are printing and shipping around the clock through December 23rd. As always, most orders include free shipping and arrive in as little as 1-2 business days.

Expected In-Lab Turnaround Times

Prints: 24 Hours

Cards: 24 Hours

Albums: 1-2 Days

Books: 1-2 Days

Non-Framed Wall Art: 2-3 Days

Framed Wall Art: Possible delays

3. Double Check Everything
With increased volume and staffing for the holidays, your orders will be processed within minutes of your submission. Be sure to double check your orders to help us reduce waste and stay on time.

4. Ask For Help
Our knowledgeable customer service team is available via phone, email, online chat, and text. Text SUBSCRIBE + Your Account Number to 72712 to subscribe to our text list if you haven’t already.

Expanded customer service hours (phone, email, and chat):

Monday-Friday: 8:00 a.m. – 6:00 p.m. Central (chat available 7:00 a.m. – 7:00 p.m.)

Saturday: 9:00 a.m. – 3:00 p.m. Central

Sunday: 1:00 p.m. – 5:00 p.m. Central