Behind the Scenes 2021

12.15.21BLOG > Featured

This is our favorite post of the year.

Our goal since the early days was not to be the biggest professional photography lab in the industry – but a lab that professionals could rely on when they wanted unrivaled quality and friendly service. Nearly 60 years later, we’re able to continue this pursuit for one reason: our people.

As the end of our holiday season draws near, we want to highlight the team members that make our business possible. Every single order that passes through our doors is handcrafted by our team in Pittsburg, Kansas and Columbia, Missouri. We’re happy to say that we have more team members this year than last – in today’s ever-changing landscape, we don’t take that lightly.

This year has brought its share of unprecedented challenges when it comes to the protecting the health of our employees, supply chain issues, hiring, and growth. 

Our team has spent countless hours planning and strategizing for our “holiday rush” – the busy weeks between Thanksgiving and Christmas when our volume peaks. From rearranging equipment to improve efficiency to hiring new employees, cross-training, extending customer service hours, staying late, and coming in early, there are hundreds of team members working behind the scenes to make sure we can maintain our promise to you.

We are so grateful for your business and we consider ourselves lucky to chase this dream year after year. 2021 was a record setting year for our business and we look forward to reaching new heights together.

Photos by Annika Miller (Silverbox Photographers+ Dan McClanahan (McClanahan Studio)

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58 thoughts on “Behind the Scenes 2021

Yana Bridle says:

WOW !!!

Thank you – each and every one of you – for making my job look seamless as a professional. Your work and your turnaround times are simply astounding. I am always trying to picture the behind-the-scenes magic at Millers, and more importantly – the magicians working around the clock to make my work something to be even more proud of!

Johnny Roncinske says:

A big Heartfelt Thank you to you and your people! Because of you all I have no problem shipping my photos direct to my clients! You all have not failed me yet! Keep up the good work! And a Merry Christmas and happy New year to you all!!

Stacey H says:

Thank you for all your hard work throughout the year. You are quick, thorough and stand behind your work. On the rare occasion I needed a correction/remake you were quick to reorder and get it out asap. Thank you for another successful year!!

Erika says:

Thank you for all you do. It is really appreciated. Happy Holidays!

jp elario says:

You guys are the hardest workers! We all appreciate the Miller’s family and all you do for us. Merry Christmas y’all!

Kelsey P says:

This is incredible. YOU are incredible. Thank you for being the best lab! You have unrivaled custom service and shipping. Our clients love their products, and WE love your products. Thank you for working so hard, especially during the holidays. Hope you get time to rest and enjoy the holidays some, too. Thank you for everything!

Awesome, thanks for all of your hard work throughout the year. You do such a wonderful job!!! No photographer can be successful without a fantastic lab, and you are that.

Many, many thanks to the entire Miller’s team for making our photography look the best that it can … and for doing it with grace, kindness and professionalism! We so appreciate all that your business does to support ours.
Cheers to working together more in 2022!

You guys are amazing! The work your team produces is flawless. It is always nice to see photos of the important folks behind the scenes.


andreap|designs says:

There are not enough words to describe what it is like to see actual magic. Thank you for an amazing holiday card season and a fantastic year! ??

A great “Thank You” to each of you for all of your hard work at my Favorite Lab!!! My God continue to bless the works of your hands!! Praying you all have a very Merry Christmas and a Wonderfully Blessed & Prosperous New Year!!

Merrissa says:

Your turn around time is so amazing, my clients are over the moon at how quickly they have their products in hand and I couldn’t be happier. Thank you! Thank you! Thank you! Wishing all of you the happiest of holidays!

You guys are all amazing!! Thank you to everyone who make it happen for our clients day in and day out. Wishing you and your families a safe and blessed holiday and a Happy New Year!!

Chanel P says:

I LOVE these!!! Thanks for sharing!

Thank you to all of you at Millers! I absolutely love the behind the scenes photos! Your work, customer service and turn around times are amazing!! Merry Christmas one and all!

We only used GPA but when they were forced to close we went looking for another lab. Then we found out your only a 2 hour drive from our location. Being able to purchase locally was a huge plus.Then you started sending us our products in a day or two and they are fantastic. Thank you everyone that is involved, you truly are appreciated. Happy holidays

I can’t thank all of you enough for what you do to make my business shine. Your customer service is bar none the BEST THERE IS and your production team is always looking out for each of us. Your hard work does not go unnoticed. Thank you for everything you do.
Merry Christmas

Thank-you all so very much! You are all amazing!

Wishing all of you good health and property in the new year ahead, and a very Merry Christmas!

Lisa Lamping says:

This is amazing..THANK YOU SO MUCH FOR DOING THIS….I have been a client for 21 years and have always wondered about Millers and what and how it all worked….I would love to see more of this type of connections..and even more I would love to see a video of the process…from order receipt to printing and inspection and canvasing to packaging and shipping….I just an so impressed seeing these images at the scope of your facility.

In years past I have visited other labs..but nothing on this scale…most no are no longer in business….this really speaks to the level of investment and the ability for Millers to change with the times….and be there long term….Thanks for sharing!

James Gates says:

Thank you for all your hard work and incredible attention to detail!

Renee Clasen says:

Thank you and Merry Christmas to the Miller’s Team! I love you guys. Consistently turn out the highest quality with an amazing turnaround. You make me look good!?

Thank you SO MUCH for all you do! The quality of service and knowing I can depend on you for amazing products and the quickest turnaround in the industry is INVALUABLE! My clients are always so impressed with their albums and prints and with how quickly I’m able to deliver their products to them. I can’t imagine using anyone else – uber fangirl here! Merry Christmas to all of you and I hope you all find time to rest and enjoy your families! (but first, I have a couple more album orders to send your way lol!)

Thank you for all you do for us!!!

Steve Mason says:

Wonderful Crew! Merry Christmas to all!

Marie says:

We appreciate all of you and the incredible work you do for our clients!!!! Merry Christmas!

Kip May says:

I am so grateful to each of you. Thank you for your quality and hard work.

Jamie Loomis says:

Thank you all for all your had work and dedication. We could not succeed without. Wishing you all a very Merry Christmas and a Happy New Year!

Debbie Pietsch says:

Thank you all for the amazing quality of printing that you produce. You all have an incredible eye for detail and only attain the highest standards in everything you do. Your customer service team is always top-notch and is always available to help immediately. You have a fantastic team that truly has the highest quality in customer service, print, quality, and the best turnaround. Have a Merry Christmas!

Fran says:

Thank you! I couldn’t be happier with your company and I’m so glad that I made the switch to you guys! Everything you do is so professional!
Merry Christmas!

Millers crew is the best lab out there to put up wit photographers like me. Last christmas they replaced an album that was taken from our clients home at no cost to us.

Michael Colella says:

I’ve been using you for over 30 years and no one else, you guy’s are the best there is in the business. So fast and always on time, AND always so helpfull.
Mike Colella

I’ve toured the lab and it’s as amazing as it looks here. Thank you for being the best lab on the planet, and not using COVID (or anything else) as an excuse for bad service. Your service, before, during, and since all the shutdowns, has always been exemplary.

Dan McNamee says:

Thanks for a great year. You’re hard work is so important to my business. Always reliable fast and top quality service.

Thank you all so much for all that you do ! I always get incredible quality, and service!! You make my work look great , and easy ! Merry Christmas to you all !!??

Robert Brown says:

Thank you, thank you, thank you!!!

Always love to see this post every year! So glad to have such an amazing lab to have my back!

Karen Herman says:

Millers is my go to. Simply the best service and product. Thank you!!!

Amberlee says:

Thanks so much to the absolute best! Merry merry Christmas! <3

After almost 40 years of doing business with all of you, I am STILL blown away by the professionalism and kindness that I have always received. Thanks to you I am having a true banner year after Covid.
Merry Merry Christmas to each one of you! May blessings abound to all….

Vickie Ehley says:

Thank you to all of you for your hard work and the wonderful prints that I am proud to pass on to my clients! I enjoyed the photos here too, nice to see the action.

Thank you for helping me bring imagination to life! I appreciate y’all so much! Hope everyone has a wonderful holiday!

A. says:

So glad you guys posted this and showed the faces of those who make it all possible. I am amazed by the fast turn around times and the attention to detail. While it may be just another Holiday card that you are printing, they mean so much more to our clients, and seeing a client receive their cards that includes pictures of their newborn and watching them come to tears of joy is priceless and Milllers plays a part of that. Thank you

Donna Ricks says:

Thank you for this sweet blessing of “behind the scenes” at Miller’s!! It’s been a number of years since I’ve been actively the photography profession, and this email brought tears to my eyes and warmed my heart with such wonderful memories! You all were my trusted lab and always took care of me like family!! I want you to know how much I truly appreciate all you did through the years to help me! You are the best…always going above and beyond! Thank you! Merry Christmas and May God bless each and everyone of you with joy and peace in all you do!
Donna Robinson Ricks
Robinson’s Photography

Donna Ricks says:

Thank you for this sweet blessing of “behind the scenes” at Miller’s!! It’s been a number of years since I’ve been actively the photography profession, and this email brought tears to my eyes and warmed my heart with such wonderful memories! You all were my trusted lab and always took care of me like family!! I want you to know how much I truly appreciate all you did through the years to help me! You are the best…always going above and beyond! Thank you! Merry Christmas and May God bless each and everyone of you with joy and peace in all you do!

Mike Marra says:

Thanks for all of the hard work. Your turn-around time and the quality of work if phenomenal!

Ted Allen Roach says:

Thank you all, you make us better photographers… We never question your quality or integrity…

Thank you for this glimpse behind the curtain! So wonderful to see the faces behind the extraordinary work of Miller’s. Thank you for displaying our designs beautifully!

Cynthia Burden says:

You guys are the best! Thank you for the peak behind the scenes… fabulous!

Brandi says:

You guys are so amazing. I’m always beyond pleased with my Miller’s goods. Thank you so much for rocking it every time! My mind is blown every time I get a product.

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