Life at the Lab

12.17.15BLOG > Featured | Holidays

Like clockwork each year, an imaginary switch is flipped the day after Thanksgiving. We hurriedly get to the lab on Friday morning to discover that our photographers have announced the beginning of the holiday busy season. Rush, as we fondly call it in the lab, is the ultimate test of teamwork, communication, time management and training.

We bring on loads of seasonal help to assist with our influx in volume. Veteran employees spend a great deal of time training and assisting new faces with their tasks to insure that each order is properly printed and packaged. When we say “shipping around the clock”, this is not hyperbole. We are here at the lab 24 hours a day, seven days a week until December 23rd so your clients can receive their packages in time for Christmas Day.

Through these late nights and early mornings, our teams bond and grow closer than ever before. We are able to come through with last-minute emergency orders, troubleshoot ordering issues and assist with the many details that come with running a photography business during the holidays. All of these amazing feats are possible for one reason: our people.

We invite you to take a moment to check out the amazing individuals behind the scenes that bring your creations to life. (Columbia, Mo lab)














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161 thoughts on “Life at the Lab

Cheryl Keeran photography says:

Thank You for all your hard work, and professionalism! You Rock! Happy 2016

Because of you and your dedicated team of professionals my business to the rest of the world rises above and beyond the expectations of the average client. I am a MILLERS BELIEVER!!! you guys are the true elves. Thank you for caring enough to carry our industry to the professional level we all want it to be!!! LOVE YOU FOREVER!!!

Best customer service ever!!! So helpful when needed the most! Fast and prompt service always!! Thanks for sharing your story with us and for all your hard work all year! HAPPY NEW YEAR!!

Karen Boles says:

I just want to say THANK YOU! No one can compare to the sports and events quality and turn around!!! Love the album quality that you all put out in such a quick time too! All aspects of Millers is professional and packed with high quality. Happy 2016 to everyone and thank you for the dedication you show all of us.

jenn lewis says:

y’all rock my socks with every order. i wish i could buy you all a drink. 🙂 thanks for all you do from the bottom of my heart. this is why i’ve been with you for years and you can’t get rid of me. 🙂

Bobbie Leigh says:

As usual, your quality and services are absolutely impeccable! What an awesome staff you have!! Thank you a thousand times over for all you do for us!

Luca Diana says:

It’s nice to see the faces of those who provide great quality and customer service. Keep up the good work, guys!

ISU says:

I love the great work you did with our 135 film using mpix, now I can’t wait to see how our 120 film will work now that we’re signed up for Miller’s! Glad to see that you guys use a dip & dunk, I’ve never seen any scratches on the film you guys process!

Sarah says:

Thank you guys for working so hard to put out an amazing product for your clients! Your hard work is noticed and appreciated!

I have great confidence in your quality and delivery. It’s one less thing i have to worry about. Customer service is the best and who know the products you offer. Thank you for working so long to get orders ready.its nice to see the faces behind the scenes,

Mary Jones says:

Absolutely, without even a shadow of a doubt, THE most AMAZING turn-around time EVER! Having been on both ends of the photography world, I can honestly say… Miller’s Lab ROCKS! As a portrait photographer, I have more than once had a client ask me via email on a Wednesday night, “can we get this by Friday?” And with Miller’s, I always reply, “yes, we CAN!”
Thank you for all you do!

Fantastic company!! I sleep better at night knowing that Millers has me covered!!!

Jean Wilcoxson says:

Thank-You! I appreciate everything you do to make me look good!

Thank you all so much for your hard work. I love that I can call in and talk to someone that is always willing to help me out with any questions or problems I’m having.
The fast turn around is awesome! As crazy as I feel in my little studio business I can’t imagine what it is like there. Thanks! and Happy New Year!!

Tracy says:

Thank you for your great work and customer service! Happy New Year!

Jeannemarie says:

I could not believe it when my order was confirmed on a Saturday Night just after Thanksgiving… I was able to get me client gifts out and delivered on time… Mahalo a Nui Loa for ALL your hard work over this holiday season. This is one of the reason’s I’ll be a Miller’s Lab customer for a very loooooong time! A very happy new year to you all!

Client for over 15 years now. You guys are great…and fast. Very satisfied.

Holly says:

Thank you to everyone at Miller’s! The service is always great this time of year…so seamless to us. I am guilty of placing one of those “right up to the last minute” orders. My customer could not resist giving those adorable photos of her 8 year-old to her family, all done with great success I might add. Rest up and Happy New Year to Santa’s elves!

OMgosh! I LOVED these behind the scenes. I already loved you guys to pieces, but to have some faces and a visual just filled my heart with so much JOY! I hope everyone had time to be with their families and enjoy the holiday season! Happy 2016 Millers from our family to yours!

xo, Katrina Boone & Gianna Grace Photography Team

Colleen says:

Thank you to all who worked so hard to make it possible for us to please our customers!

Kimberly says:

I love these kind of blog posts! Thank you for being so consistently awesome!

Tori says:

I love this. It makes it so personal 🙂
I had an awesome experience this season, as usual!

Traci Spencer says:

So grateful for Miller’s Lab and all that you do! Service and turn-around has been un-matched for the 6 years I have been in business. And I look forward to many more years! Happy 2016 to everyone in the Lab!

Wishing you all a Happy & healthy New Year.

Dorothy Salvatori Photography

Melony says:

Thank you so much for all you do! Amazing customer service and y’all rocked at getting out orders to arrive before Christmas!

Ragamuffin Creative says:

I graduated from MU in the 70s. On a return visit a few years ago, I was able to tour your facility. Loved seeing how everything comes together. Love the quality and the fast turn-around.

judy pavlik says:

I have such confidence in all of you at Millers. You never fail me.
Happy New Year and thank you for all that you do.

Larry Nix says:

Relative to everything stated above, Thank you and Merry Christmas and Happy New Year.

Kristy Paeth (Remember When Photography) says:

I would like to thank everyone at Millers for your beautiful work, your long hours, your PROMPT service, your personalized attention when I call with special orders, and your always friendly customer service! You are amazing and you are the BEST! Happy New Year and blessings in 2016!

Robin Joseph says:

The correctness of your color balance is perfect. I completely trust your judgement to get it right. Fabulous customer service. They are always patient and helpful. You are an extension of my business that is priceless. Thank you!

Kathy says:

I want you all to know how much I appreciate your attention to detail and care for your clients. It is so important to me that my clients have quality products. I am grateful I have such a trusted lab. It is wonderful to see the people responsible for such care. Thank you, thank you, thank you!

I love what you do. The turn-around time is definitely a bonus. I am always astonished how exactly you replicate my prints. Beautiful work. Thank you.

Amanda says:

While trying to reorder prints for a client, I unknowingly tried to submit from their previous order. After a couple of days with no shipping update I called Customer Service. The woman I spoke to was very kind and explained to me the correct ordering process. She also put a courtesy rush on my order. It arrived on December 24th, just in time for my client to gift to a relative. Thank you for all that you do! Sacrificing time with your families during the holidays did not go unnoticed or without gratitude.

Jena Alviti says:

What a great team you have! Thank you all for always having incredible products combined with amazing customer service and crazy fast turn – around! Love you guys!

Miller’s has the upmost quality in not only their products but with their customer service. It’s hard to find a company now-a-days where you can actually pick up the phone and speak to someone. And everyone is so kind and helpful. Top-notch! Wouldn’t change to another if you paid me!

Thanks for all your hard work! Have a relaxing January and good health through the year!

Being married to a long time color printer (darkroom style) his quality control levels are very high. Your team managed to meet his expectations every time in a very speedy fashion!

Congratulations on a job well done and thank you for all your hard and consistent work.

Thank you Lab team, i really appreciate everything you guy’s do
for us, to have our products in super duper crazy turn around time we value your work and effort. thank you all have an awesome year! ! ! ! !

kisa says:

Thank you for working so hard for us this holiday season. It’s so great to be able to consistently offer our clients quick turnarounds and amazing quality. Happy New Year!

David Graham says:

I feel like Miller’s changed my life – I was at such a loss without a lab I could depend on and BANG! I discovered Miller’s. Super fast turn around, great prices and quality color.

stan says:

I love that you showed the people behind the magic

THANK YOU EVERYONE!!! Knowing that you were out there working so hard made the flow of amazing products to my clients so easy… cannot thank you enough :)))) We all know holidays are the busiest time for photographers and I have to say, discovering the lengths that you all go to honestly made this past season my most enjoyable because I was barely stressed! Now THAT is a Christmas miracle!!! The photos in this blog are amazing- it is so awesome to get a peek into what you guys are doing behind the scenes- keep up the AMAZING work!!! Happy 2016!!!!

Thank you, Miller’s Lab, for the outstanding service and quality. In the 15 or so years I’ve been a customer, I’ve had virtually no returns that were not my fault. You guys ROCK!

Victoria says:

Oh, Mighty Team of Elves,
You have again risen to the occasion and given a stupendous, quality performance — not only during the holiday rush — year-round as well. Your professionalism, expertise and courtesy are the reasons that I have been a Miller’s customer for 16 years. You rock! Thank you for your continued outstanding work.

elaine lee says:

Thank you SO much!
You guys are awesome and so appreciated!

Cheers to 2016!

Member since 2001! Still love my Millers!

I appreciate all you do. Thoroughly enjoyed seeing these pictures of your business! Love your work and turn around times! You’re the BEST!

Val says:

You guys are amazing! Love to be able to see behind the curtain! Always my favorite posts from you guys. Thank you for another amazing year. Happy New Year!

Thank you everyone for your expertise throughout the year! To place an order at midnight and receive it by noon the following day during the holiday season is truly an amazing feat and is appreciated by both myself and my clients. Thank you for all of your hard work and dedication in producing an outstanding product and delivering it in a timely manner.

Thanks for all you guys do to make our jobs easier! All your hard work and professionalism is greatly appreciated.

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